Due to an increase in last-minute cancellations and no-shows, we ask every customer to help us protect appointment time reserved especially for them. Please provide accurate contact details, arrive on time, and contact us as early as possible if you need to change your appointment. Thank you for understanding.
A cancellation or reschedule requires at least 24 hours’ notice. A cancellation within 24 hours of the appointment, or a no-show, may require 50% of the scheduled service value. The remaining 50% may be credited toward the customer’s next visit.
Customers who repeatedly cancel within 24 hours or do not attend may have their advance-booking access restricted after the third occurrence. They may be limited to same-day availability or placed on a cancellation list until booking access is restored.